Effective Date: 17/01/2025

Welcome to Winimo. Your privacy is important to us, and we are committed to protecting your personal data in compliance with global privacy regulations. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, regardless of your location.

1. Data Controller

The Data Controller responsible for your personal data is:

Winimo P.C. Address: 12 str, Filikis Etairias, Thessaloniki, Greece Email: info@winimoapp.com

2. Scope of This Policy

This Privacy Policy applies to users globally and complies with applicable laws, including:

• General Data Protection Regulation (GDPR) for EU residents
• California Consumer Privacy Act (CCPA) for USA (California) residents
• Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users
• Lei Geral de Proteção de Dados (LGPD) for Brazilian users
• Act on Protection of Personal Information (APPI) for Japanese users

3. Information We Collect

We collect the following types of data:

a. Personal Data You Provide

• Contact details: Name, email address, and any information you voluntarily share
• Chat interactions: Messages or queries entered into our chatbot

b. Automatically Collected Data

• IP address, browser type, operating system, device type, and browsing behavior
• Cookies and similar technologies for analytics and functionality

c. Sensitive Data

We do not intentionally collect sensitive data (e.g., health, financial information) unless explicitly provided by you and necessary for the service.

4. Legal Bases for Processing

We process your data based on the following legal grounds:

For EU/UK Users (GDPR/UK GDPR):

• Consent: When you agree to cookies or voluntarily provide information
• Contractual Necessity: To fulfill services you request
• Legal Obligation: To comply with applicable laws
• Legitimate Interests: To improve services and ensure security

For California Users (CCPA):

We process data for the purposes of providing services, analytics, and responding to inquiries.

For Other Regions:

As required by regional laws or with your explicit consent.

5. Your Privacy Rights

Your rights may vary by region, but they typically include:

For EU/UK Users (GDPR/UK GDPR):

• Access: Request details of the data we hold about you
• Correction: Update inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdraw Consent: Revoke consent at any time

For California Users (CCPA):

• Access: Request what personal data we collect
• Deletion: Request deletion of your data, subject to exceptions
• Opt-Out: Opt-out of data sale (we do not sell data)
• Non-Discrimination: No penalties for exercising rights

To exercise your rights, contact us at info@winimoapp.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Winimo P.C. Email: info@winimoapp.com Address: 12 str, Filikis Etairias, Thessaloniki, Greece